Usage Tutorials

Getting Started

The Unlock User service supports the unlocking of a specified financial institution (FI) customer when their account has been locked after exceeding the allowed number of failed login attempts.

The customerId of the financial institution customer must be recognized before utilizing the Unlock User service because it is a required parameter for accessing the endpoints. This is the institution user’s institutionCustomerId.

Unlock User

Use the Unlock User endpoint (PUT /customers/{customerId}:unlock-user) for unlocking the specified FI customer. To perform the unlock operation on the specified FI customer, the customer must have a locked status. Once the end user has been unlocked, they can log in to the online application.

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