Use Cases and Examples

Use Cases

The end user has failed to login multiple times and is now locked. They want to unlock the user account without resetting their password. In this scenario, the end user is the customer of a financial institution.

Here is the standard flow for unlocking a user:

1. Customer should make an Unlock User request to unlock the specified user (PUT /customers/{customerId}:unlock-user)
2. Upon success, a 204 response returns.
3. The customer should be able to log in to the application.